QSI-CERT

In today's interconnected world, where businesses heavily rely on IT services to function efficiently, ensuring the quality and reliability of these services becomes paramount. This is where ISO 20000-1:2018 certification comes into play, serving as a beacon for organizations striving to uphold high standards in IT service management. In this blog, we'll delve into what ISO 20000-1:2018 certification entails, its significance, and how organizations can benefit from achieving it. What is ISO 20000-1:2018 Certification? ISO 20000-1:2018 is an international standard that specifies requirements for an organization to establish, implement, maintain, and continually improve an IT service management system (ITSMS). Developed by the International Organization for Standardization (ISO), this standard provides a framework for organizations to deliver effective managed IT services. The latest version, ISO 20000-1:2018 , replaced the previous version, ISO 20000-1:2011. It aligns with othe...